The primary outcome desired in business is profitability. Many factors effect the "bottom line". One that is currently receiving more and more attention involves the manner in which the "human assets" of any business are managed.

This factor is thought to be twice as important in the success or failure of any organization as any other factor. This also includes the IQ or skill sets of the employees.

This ability has been termed "Emotional Intelligence" (EI) by Daniel Goleman (1998) and is made up of a number of specific skills. These skills include abilities in the areas of self-awareness, self-management, motivation, awareness of the feelings and needs of others, and a variety of interpersonal abilities.

The higher the leadership position, the more important EI is to successful performance.

The development of EI within any organization can determine many factors, including: quality of leadership, effectiveness of management, attraction of "star" employees, reduction of employee turnover, performance level of employee teams, and facilitation of change or transitions.

At CSI we are certified in the evaluation of Emotional Intelligence. We use this information to create coaching plans for the development and implementation of needed skills.